We offer quick and easy contactless rentals for your convenience! Please visit the Unit Sizes and Prices Page, then choose your unit type and size and select the “Rent Now” button. Our simple process will guide you step by step to rent your unit and sign your lease. After your lease is signed, you’ll receive your gate code and unit number. When you get to your unit you should see a green tag on the latch, simply remove the tag and you are good to go!
Frequently Asked
Questions
Office Hours
7:00am - 7:00pm
9:00am - 5:30pm
Access Hours
24-Hour Access
How do I rent a unit?
How do I know what size unit I will need?
All our sizes are listed on our website. We recommend that you rent the smallest amount of space needed and pack the unit full. If you’re not sure what size unit you need, you can use our handy sizing guide
What is the ID requirement for renting a unit?
We require that you have some form of government issued identification. This can be a Driver’s License or State issued ID card.
What is the length of the lease agreement?
Our leases are month to month. This means that once you sign your lease you are not committed to anything long term and can move out whenever you like. We do not require a security deposit, and our facilities are self-serve.
Do I need to provide my own lock?
You will need to bring your own lock to secure your unit. We highly recommend using a heavy-duty Disc Lock or thick Master Lock on your unit.
Are there any items that I’m not allowed to store?
Red Dot Storage does not permit the storage of liquids, explosives, flammable liquids, toxic materials, firearms, lithium batteries, or perishables like food.
Why does Red Dot Storage require coverage on my unit?
As an extra precaution should anything happen. We always work to protect your items but if something should happen, the coverage on your unit provides an option to cover any losses that could occur.
How do I manage my account?
When will I receive my invoice?
Invoices are created 14 days prior to your due date. The best option is to sign up for paperless billing and receive your invoice by email when it’s created. Signing up for autopay is an easy way to not have to worry about remembering an upcoming payment. Your invoice and autopay signup are available online on our customer portal.
When do I need to make a payment on my account?
Your bill will be due every month on the same day to make it easy to remember. Just login to our customer portal to make a payment and sign up for autopay!
How do I make a payment for my storage unit?
You can make your payment any time through our customer portal. Login to our customer portal and view your balance or pay at any time. You can use a credit or debit card, and there are even discounts if you sign up for our hassle-free Autopay!
How do I schedule a move out?
You can schedule your move out easily through our customer portal. Simply login to your account at our customer portal and select a move out date. We ask that you please provide at least 5 days’ notice when you are planning on moving out of your unit.
What are the move out requirements?
When you are done storing with us, please be sure to remove all items from your unit, sweep the inside if needed, and remove your Lock. Failure to remove all your items will result in a cleaning fee, so we ask that you please make sure the unit is cleared out before you leave. Once our Facility Supervisor checks that these steps have been taken, we will send you notification that the account has been closed!
What types of units are offered?
What is a drive-up unit?
A drive-up unit is a unit that you can drive your vehicle up to directly. They are easily accessible and very convenient when moving your items in and out.
What is an indoor unit?
An indoor unit is a unit inside of a building. Indoor units are not climate controlled but do offer extra protection against the elements.
What is a climate control unit?
Climate control units are temperature controlled within a range (50-80 degrees) to protect your items from extreme heat or cold. While not as comfortable as your house, the temperature is more controlled than a normal unit.
What are the requirements for parking a vehicle?
Red Dot Storage offers parking at several of our locations. We do require that the vehicle be in operating condition, and that you submit your vehicle information to Red Dot Storage so that it can be easily identified. If your vehicle does not run, you will not be permitted to store it on site.
How do I access the facility?
How do I get through the gate?
Red Dot is a self-serve storage facility. You will be provided with a gate code after you sign your lease agreement and can enter the property at your convenience! If you forget your gate code, you can send a text with the word “Gate” to (855) 528-2424 and your code will be texted to you. Message and data rates may apply.
My gate code is not working
If you’re having trouble with your gate code, send a text with the word “Gate” to (855) 528-2424 to verify the code you are using. If you’re using the right code, please give us a call to troubleshoot why your code is not working.
If I’m running into any trouble with my unit or account, what do I do?
If there is a problem with my unit, how do I let someone know?
If you ever have an issue with your unit, please give us a call at 262-563-3591 . If there is something that needs to be fixed, we will help schedule an appointment for one of our field supervisors to address the issue as soon as possible.
How do I contact Red Dot Storage?
Many of your questions can be answered by reviewing your account online on our customer portal. If you want to speak with someone you can use the Live Chat feature on the page or by giving us a call at 262-563-3591 .
What happens if I lose the keys to the lock on my unit?
Our Customer Service team can schedule an appointment with the Facility Supervisor to cut the lock off your unit. If you don’t want to wait for an appointment, we can cut your lock and place a temporary combination lock on the unit for you. Just remember to drop the lock in the Lock Drop Box on your way out of the facility!
I’m past due, will my unit be auctioned?
If the past due balance on your account is not paid, your unit may be sold at auction. Full payment is required to prevent the unit from being sold at auction. If you're having trouble making payment, please call our collections team at 262-563-3591 to discuss your account. Red Dot Storage does not offer promise to pay options, only full payment is accepted.
Other Questions
Where does Red Dot have auctions?
Red Dot holds all auctions online at Storage Treasures
Does Red Dot offer moving supplies?
No, Red Dot is a self-serve storage facility that does not offer moving boxes or truck rentals.
Packing & Storage Tips
General Principles
- Rent the smallest amount of space you will need and pack the unit full.
- Start by gathering as many boxes that you think you will need, tape, markers and packing material (i.e. foam shipping noodles, bubble wrap, clean packing paper or towels).
- If possible, try to use uniform size boxes for easy and more stable stacking.
- Make up an inventory of your items and keep it in a safe place at home or in a safe deposit box away from the unit. Some people choose to photograph and/or video record their belongings as well.
- Prepare your space by placing a protective cover or pallet on the floor under your goods to guard against dampness. Any concrete floor may become cold and damp.
- Plan your storage space. Place those items that you may need to access often in the front of your unit, and items you know you will not need to access at the back.
- CAUTION! Do not store anything COMBUSTIBLE (i.e. paint thinner, gasoline, solvents, paint, etc.)
- Try to leave an aisle down the center of the storage unit for easier access. Leave a small space between the walls and boxes to allow for air circulation.
- Stack heavier boxes on the bottom and lighter boxes on top.
- Be sure your boxes are strong enough to hold 25-30 pounds. (It is best not to put too much in each box.)
- List contents of boxes on all four sides; number the boxes for inventory and seal with tape.
Item Specifics
- Dishes and glasses should be wrapped in paper and packed in sturdy boxes or in a specialized dish-pack system. Stack them on top to avoid crushing.
- Pictures and mirrors should be wrapped in cardboard or packed in picture/mirror boxes and marked "FRAGILE" and stacked on end.
- Furniture with drawers can be utilized as storage places for pictures, knick-knacks, china, silverware, small items, etc. Wrap them in tablecloths, towels or blankets to prevent breakage.
- Larger appliances such as refrigerators and stoves should be thoroughly cleaned and the door(s) left slightly ajar.
- Put TVs and other electronics in the rear of your unit.
- Shovels, hoes, rakes and hoses can be stored together in empty trash cans. Stack extra cans inside each other.
- Tables that have removable legs should be broken down to save space.
- Sofas and love seats with flat sides can be stored on end to save floor space. Wrap cushions in plastic and place on top of sofas.
- Avoid placing sharp or heavy objects on top of upholstered furniture.
- Cover stuffed furniture with blankets or use plastic furniture covers to protect against dust.
- If you stand mattresses on their side, prop them up so they stand straight. They may tend to bend out of shape and become lumpy.
- Wipe any items made of metal — bikes, metal tables, tools, etc. — with machine oil to prevent rusting.
Ready to Make Your Move?