Careers

IT Support Engineer

Louisville, CO

Red Dot Storage is looking for a skilled professional to join our Louisville, CO team for IT Desktop Support!

Who We Are:
Red Dot Storage is a high growth, technology focused self-storage industry leader. Our commitment is to deliver safe, simple, storage solutions and unparalleled customer service.

We are looking for a person to assist our IT department as an IT Desktop Support position. This role will provide technical assistance both locally and remotely. You will help install, upgrade, and troubleshoot hardware and software systems.

If you are computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate service in order to help our business grow.

Responsibilities:
•Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
•Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Adobe, and G-Suite products
•Install, configure, and support workstation software, hardware, printers, and phones
•Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy
•Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly
•Implement applications and software upgrades, as well as performance troubleshooting
•Train employees on both software and hardware, troubleshoot, and provide technical support when needed
•Implement and monitor daily backup and recovery procedures

The Ideal Candidate:
•Proven work experience (2-5 years) as a Desktop Support, Technical Support, or similar role
•Hands-on experience installing and troubleshooting Windows 7-10 and Microsoft Office in an Active Directory environment
•Working knowledge of office automation products and computer peripherals, like printers and scanners
•Knowledge of network security practices and anti-virus programs
•Ability to perform remote troubleshooting and provide clear instructions
•Excellent problem-solving and multitasking skills
•Customer-oriented attitude
•RMM, RPA, ERP, CRM experience a plus

We offer:
•Benefits (health, commuter, 401(k) and time off)
•Competitive pay + bonus potential
•Career growth opportunities
•An amazing company culture and exciting environment

To be Considered:
Please apply on LinkedIn or send your resume to Dave@RedDotStorage.com