Careers

Customer Service/Property Manager

Louisville, Co

Customer Service/Property Manager
Red Dot Storage, located in Louisville, CO., is a high-growth, technology focused property management company seeking customer driven individuals be a part of our amazing team. Collaborate with field supervisors to deliver top quality customer care to our nationwide tenants. Come work at one of the top workplaces in Denver/Boulder!

Who We Are:
We are a collaborative, team focused group. We hold ourselves accountable to each other and our customers to ensure we meet our high company standards. We work hard and celebrate our successes along the way.

We are growing fast and adding people to our Customer Service/Property Management team. Our call center is open Monday-Saturday 6am – 6pm and Sunday 8am-4:30pm, we have staggered shifts throughout the work days. You get to partner with Field Supervisors to deliver safe, simple storage solutions and are empowered to make decisions that impact our business. Red Dot Storage has been ranked as one of the top small workplaces in multiple areas. Look at our rankings here- https://www.usatoday.com/story/money/business/2018/12/12/facebook-chick-fil-salesforce-ranked-among-best-companies-women/2213776002/
https://www.usatoday.com/story/money/business/2018/12/10/costco-google-t-mobile-ranked-best-companies-work-2018/2202327002/
https://topworkplaces.com/publication/denverpost/sparkplug-capital-llc-r/

Who we are looking for? We are looking for someone who:
• 1-2 years of customer service experience making business decisions
• Call Center experience preferred
• Professional speaking and writing skills
• Strong computer and data entry skills
• Consistently meets quality assurance and other performance requirements
• Excellent interpersonal, communication, and listening skills. Possesses the ability to adapt and solve problems within a fast-paced environment
• Fun to work with, positive attitude, and a true team player
• Self-starter, reliable and self-accountable
• High level of attention to detail
• Must be available to work any day of the week, including weekends and holidays, within the call center operating hours
What You’ll Be Doing:
• Assisting customers through multiple Omni channel contact centers with inbound/outbound calls, email, chat, and SMS. Following up on many customer related items (e.g. balance discrepancies, maintenance updates, sales & customer inquiries, introductory calls, etc.)
• Assisting other team members in sending out various projects (invoices, rate increase letters, etc.)
• Rent Roll management – making units rentable, work order management.
• Educating new customers on company processes during Move-In’s and Integrations
• Maintaining customer database by entering and updating information accurately for new and stabilized facilities in our CRM (Reviewing leases, reviewing credit card failures, etc.)
• Collaborating with Field Supervisors for property and customer related items.

We Offer:
• Full-time and part time employment, multiple shifts
• Competitive pay + bonus potential and performance-based incentive programs
• Generous benefits (health and paid time off)
• Company provided Express Tolls
• Career growth opportunities
• An amazing company culture and exciting environment
• Company events and celebrations

To be considered, send in your cover letter and resume to hr@reddotstorage.com